The Consumer Protection Act, 2019
[Act No. 35 of 2019]
[9th August, 2019.]
| Contents | |
| Title | Consumer Protection Act, 2019 |
| Sections | Particulars |
| Chapter I | Preliminary |
| 1. | Short title, extent, commencement and application |
| 2. | Definitions |
| Chapter II | Consumer Protection Councils |
| 3. | Central Consumer Protection Council |
| 4. | Procedure for meetings of Central Council |
| 5. | Objects of Central Council |
| 6. | State Consumer Protection Councils |
| 7. | Objects of State Council |
| 8. | District Consumer Protection Council |
| 9. | Objects of District Council |
| Chapter III | Central Consumer Protection Authority |
| 10. | Establishment of Central Consumer Protection Authority |
| 11. | Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners |
| 12. | Vacancy, etc., not to invalidate proceedings of Central Authority |
| 13. | Appointment of officers, experts, professionals and other employees of Central Authority |
| 14. | Procedure of Central Authority |
| 15. | Investigation Wing |
| 16. | Power of District Collector |
| 17. | Complaints to authorities |
| 18. | Powers and functions of Central Authority |
| 19. | Power of Central Authority to refer matter for investigation or to other Regulator |
| 20. | Power of Central Authority to recall goods, etc. |
| 21. | Power of Central Authority to issue directions and penalties against false or misleading advertisements |
| 22. | Search and seizure |
| 23. | Designation of any statutory authority or body to function as Central Authority |
| 24. | Appeal |
| 25. | Grants by Central Government |
| 26. | Accounts and audit |
| 27. | Furnishing of annual reports, etc. |
| Chapter IV | Consumer Disputes Redressal Commissio |
| 28. | Establishment of District Consumer Disputes Redressal Commission |
| 29. | Qualifications, etc., of President and members of District Commission |
| 30. | Salaries, allowances and other terms and conditions of service of President and members of District Commission |
| 31. | Transitional provision |
| 32. | Vacancy in office of member of District Commission |
| 33. | Officers and other employees of District Commission |
| 34. | Jurisdiction of District Commission |
| 35. | Manner in which complaint shall be made |
| 36. | Proceedings before District Commission |
| 37. | Reference to mediation |
| 38. | Procedure on admission of complaint |
| 39. | Findings of District Commission |
| 40. | Review by District Commission in certain cases |
| 41. | Appeal against order of District Commission |
| 42. | Establishment of State Consumer Disputes Redressal Commission |
| 43. | Qualifications, etc., of President and members of State Commission |
| 44. | Salaries, allowances and other terms and conditions of service of President and members of State Commission |
| 45. | Transitional provision |
| 46. | Officers and employees of State Commission |
| 47. | Jurisdiction of State Commission |
| 48. | Transfer of cases |
| 49. | Procedure applicable to State Commission |
| 50. | Review by State Commission in certain cases |
| 51. | Appeal to National Commission |
| 52. | Hearing of appeal |
| 53. | Establishment of National Consumer Disputes Redressal Commission |
| 54. | Composition of National Commission |
| 55. | Qualifications, etc., of President and members of National Commission |
| 56. | Transitional provision |
| 57. | Other officers and employees of National Commission |
| 58. | Jurisdiction of National Commission |
| 59. | Procedure applicable to National Commission |
| 60. | Review by National Commission in certain cases |
| 61. | Power to set aside ex parte orders |
| 62. | Transfer of cases |
| 63. | Vacancy in office of President of National Commission |
| 64. | Vacancies or defects in appointment not to invalidate orders |
| 65. | Service of notice, etc. |
| 66. | Experts to assist National Commission or State Commission |
| 67. | Appeal against order of National Commission |
| 68. | Finality of orders |
| 69. | Limitation period |
| 70. | Administrative control |
| 71. | Enforcement of orders of District Commission, State Commission and National Commission |
| 72. | Penalty for non-compliance of order |
| 73. | Appeal against order passed under section 72 |
| Chapter V | Mediation |
| 74. | Establishment of consumer mediation cell |
| 75. | Empanelment of mediators |
| 76. | Nomination of mediators from panel |
| 77. | Duty of mediator to disclose certain facts |
| 78. | Replacement of mediator in certain cases |
| 79. | Procedure for mediation |
| 80. | Settlement through mediation |
| 81. | Recording settlement and passing of order |
| Chapter VI | Product Liabillity |
| 82. | Application of Chapter |
| 83. | Product liability action |
| 84. | Liability of product manufacturer |
| 85. | Liability of product service provider |
| 86. | Liability of product sellers |
| 87. | Exceptions to product liability action |
| Chapter VII | Offences and Penalties |
| 88. | Penalty for non-compliance of direction of Central Authority |
| 89. | Punishment for false or misleading advertisement |
| 90. | Punishment for manufacturing for sale or storing, selling or distributing or importing products containing adulterant |
| 91. | Punishment for manufacturing for sale or for storing or selling or distributing or importing spurious goods |
| 92. | Cognizance of offence by court |
| 93. | Vexatious search |
| Chapter VIII | Miscellaneous |
| 94. | Measures to prevent unfair trade practices in e-commerce, direct selling, etc. |
| 95. | Presidents, members, Chief Commissioner, Commissioner and certain officers to be public servants |
| 96. | Compounding of offences |
| 97. | Manner of crediting penalty |
| 98. | Protection of action taken in good faith |
| 99. | Power to give directions by Central Government |
| 100. | Act not in derogation of any other |
| 101. | Power of Central Government to make rules |
| 102. | Power of State Government to make rules |
| 103. | Power of National Commission to make regulations |
| 104. | Power of Central Authority to make regulations |
| 105. | Rules and regulations to be laid before each House of Parliament |
| 106. | Power to Remove Difficulties |
| 107. | Repeal and savings |